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By Travel Tools Guide Team

Global Entry App Shuts Down Sept 15: What to Do


Nine days. That’s what’s left before the Global Entry mobile app on your phone stops working, and most travelers who rely on it have no idea. Starting September 15, 2026, CBP’s new Trusted Traveler mobile app replaces both the Global Entry app and the separate Trusted Traveler Programs app — and the two apps it’s replacing simply stop functioning that day. Not “deprecated with a grace period.” Stop.

If you use the Global Entry app to check your interview status, submit documents, or just as a backup way to confirm your membership is active before a trip, you need the new app downloaded before September 15. Here’s what’s actually changing, what isn’t, and what to do about it this week.

Quick Verdict

What’s happeningCBP’s new Trusted Traveler mobile app replaces the Global Entry app and the Trusted Traveler Programs app on Sept 15, 2026
Old appsStop functioning entirely on Sept 15 — no extended support window
Your membershipUnaffected — Global Entry, NEXUS, SENTRI, and FAST memberships continue exactly as before
Your loginCarries over automatically — same credentials, no reapplication
New capabilityOne app now handles applications and renewals for Global Entry, NEXUS, and SENTRI
PlatformsiOS (App Store) and Android (Google Play)
CostFree
Action neededDownload the Trusted Traveler app before Sept 15, especially if you travel internationally soon after

What’s Actually Changing

CBP has run two separate apps for years: the Global Entry app (arrival processing, membership status) and the Trusted Traveler Programs app (applications, document uploads, remote interviews). If you’ve ever been confused about which one to open, that confusion is the whole reason this consolidation exists.

On September 15, both get folded into a single Trusted Traveler mobile app. One login, one interface, all four programs — Global Entry, NEXUS, SENTRI, and FAST — in the same place. CBP’s guidance is direct about the transition: current users sign in with their existing credentials, and profile and membership data move over automatically. No new account, no re-verification, no waiting in a queue to get re-approved.

That’s the good news. The less-good news is the hard cutoff. The old apps aren’t fading out gradually — The Points Guy reported that federal officials have been blunt about the timing: after September 15, the Global Entry app you have installed right now simply won’t do anything useful anymore.

Does the Global Entry App Still Work?

As of today, yes — the current Global Entry app works normally through September 14, 2026. Starting September 15, 2026, it stops functioning, and CBP is not extending that date. Travelers should download the new Trusted Traveler mobile app before then, ideally before their next international arrival, since the old app won’t provide any account access, status checks, or arrival-processing features after the cutoff.

What Isn’t Changing

This is the part that gets lost in headlines that just say “Global Entry app shutting down,” which makes it sound like the program itself is at risk. It isn’t. Only the software wrapper around it is changing.

  1. Your Global Entry membership stays active for its full five-year term, same as before. Nothing about your enrollment status, expiration date, or interview history resets.
  2. NEXUS, SENTRI, and FAST memberships are equally unaffected. If you hold any of these instead of (or alongside) Global Entry, the same rule applies — the app changes, the membership doesn’t.
  3. Your login credentials carry over automatically. You don’t create a new account or reset a password. Sign into the new app with what you already use for Trusted Traveler Programs online.
  4. Kiosk and arrival-processing eligibility is untouched. Whatever facial-comparison or kiosk process applies at your arrival airport keeps working the same way — this is a mobile-app swap, not a checkpoint-technology change.
  5. You do not need to reapply. If a phishing email tells you otherwise and asks you to “reverify” your Global Entry membership through a link, that’s not CBP. Trusted Traveler Programs enrollment only ever happens through CBP’s own site and the official app.

What’s New in the Trusted Traveler App

The consolidation isn’t just cosmetic. Two capabilities that used to require the separate Trusted Traveler Programs app — or a browser session on a desktop — now live in the same app as your Global Entry status:

  • New applications and renewals for Global Entry, NEXUS, and SENTRI run through the single app, rather than splitting the workflow across a program-specific app and a status-checking app.
  • Document uploads and remote interview scheduling, previously TTP-app-only features, move into the unified experience.
  • Membership status for all four programs — Global Entry, NEXUS, SENTRI, FAST — shows up in one place instead of requiring the right app for the right program.

If you’ve ever had a NEXUS card for the Canadian border and a Global Entry membership for flights, and had to remember which app tracked which, that specific annoyance goes away on September 15.

How to Actually Switch

  1. Search “Trusted Traveler” in the App Store or Google Play — not “Global Entry.” The old listing won’t get you the new app; you need the CBP-published Trusted Traveler Programs app, which is being updated into the unified experience.
  2. Verify the publisher before you enter credentials. CBP’s own guidance says to confirm the app name, icon, and publisher match what’s shown on CBP’s official Trusted Traveler mobile app page. A cutover deadline with wide press coverage is exactly the kind of moment fake “Global Entry renewal” apps try to exploit — the same caution we’ve flagged around REAL ID enforcement scams applies here.
  3. Log in with your existing Trusted Traveler Programs credentials. Not a new password, not a new account.
  4. Confirm your membership shows up correctly — program type, expiration date, interview history if applicable — before you actually need it at an airport.
  5. Delete the old Global Entry app once you’ve confirmed the new one works, so you’re not tempted to open a dead app mid-layover looking for your status.

Do this before your next trip, not the morning of. Airport WiFi at 6 a.m. before an international departure is not when you want to be troubleshooting an app store download.

Why This Matters More Than It Sounds Like It Should

An app swap is a mundane kind of news, and most coverage this week is treating it that way — a line item, easy to skip. But Global Entry processed over 14 million members as of recent CBP figures, and a meaningful share of them have never opened the CBP website directly; the app is the only interface they’ve ever used. For that group, September 15 isn’t a footnote. It’s the day their one tool for checking Global Entry status quietly goes dark unless they’ve already switched.

It’s also a reminder that CBP and TSA — different agencies, often confused for each other — are both mid-refresh on their traveler-facing technology this year. TSA has its own overhaul underway with the Horizon 25 strategy, and separately has been rolling out Touchless ID biometric verification at PreCheck lanes, with Google Wallet added as a digital-ID partner earlier this year. None of that is the same program as Trusted Traveler app consolidation — CBP handles Global Entry, NEXUS, SENTRI, and FAST; TSA handles PreCheck and checkpoint screening — but if it feels like every airport-adjacent app got rebuilt in 2026, that’s not your imagination.

Worth watching separately: The Points Guy also reported that DHS is testing camera-capture technology at six major U.S. airports that would let Global Entry members skip the kiosk altogether, with a photo verified as they walk into the customs hall. That’s a pilot, not a rollout, and it’s unrelated to the September 15 app cutover — but it’s the next piece of this same modernization push, and worth knowing about if you fly through a testing airport.

Who Should Actually Worry About This

Frequent international flyers who lean on the app for status checks: download the new app this week. You’re the group most likely to need it functioning correctly before your next trip.

Occasional travelers who mostly interact with Global Entry at the kiosk: less urgent, but still do it before September 15 rather than discovering the old app is dead while standing in an arrivals hall with no WiFi and a dead app icon staring back at you.

Anyone mid-application or mid-renewal for Global Entry, NEXUS, or SENTRI: check that your in-progress application transfers correctly once the new app is live. CBP says profile data carries over automatically, but if you’re in the middle of document uploads or have an interview scheduled, it’s worth confirming directly in the new app rather than assuming.

People who don’t use the app at all and manage everything through the Trusted Traveler Programs website on desktop: this genuinely doesn’t affect you. Nothing about your membership, your kiosk eligibility, or your renewal timeline changes.

The Bottom Line

Nothing about your Global Entry, NEXUS, SENTRI, or FAST membership is at risk here — that part of the story is fine, and worth repeating because “Global Entry app shutting down” headlines read scarier than the actual change. What’s real is a hard cutoff: the app you have installed stops working September 15, 2026, full stop, with your login and membership carrying over into its replacement automatically. Download the Trusted Traveler mobile app before that date, verify it’s the official CBP-published version before you log in, and delete the old one once you’ve confirmed the new one shows your correct status. Nine days is enough time to do this in five minutes. It’s not enough time to do it while standing at a kiosk wondering why your app won’t load.


Details current as of September 6, 2026, based on CBP’s official Trusted Traveler mobile app announcement and reporting from The Points Guy. App store listings and rollout details may shift before the September 15 cutover — verify current status directly at CBP.gov before your next trip.